OLP Online Course

Managing LitSupport & Technology

Professionals: HR & Leadership Skills 

Take the recorded version onLine, onDemand, 24/7 (4 recordings)

Four - 90 Minute - 2 hour Sessions - 


Now, your managers can learn the HR skills involved in managing legal technology professionals! 
Why give technology managers this type of training?

Often, it's the person who manages the case the best who is promoted to manager of the team. That does not necessarily to translate to knowledge of HR skills.

Leader, manager, supervisor, team leader--attorney, LitSupport Manager, Practice Support Manager, Paralegal - no matter what your official title, you’re expected to get the job done through others. Managing Litigation Support and Technology professionals is relatively new to the law firm and new skills are often required. Management success depends upon your abilities as a coach, team builder, master delegator, time and project manager, employee motivator and disciplinarian.

The job-within-the-job often expands to include managing staff. resolving conflicts, eliminating unacceptable behavior, hiring the best employees--and terminating when necessary, and more. Nobody said managing, leading and supervising would be easy, and whether you’ve been leading and managing for years, or you’re looking forward to that promotion into management, you’ll become your best with our tried-and-true techniques, strategies and “how-to’s” for management success.

How You Will Benefit:

  • Understand leadership skills for technology professionals
  • Know when to manage and when to lead
  • Determine the best leadership style to generate results
  • Communicate your goals to your team
  • Learn to generate higher revenue for your firm
  • Develop a high-performance team
  • Understand the numbers that drive profitability
  • Use effective communication to motivate and coach
  • Train the firm when and how to use the department

What You Will Learn:

This intensive four-session training series combines proven techniques with peer interaction and insights from top managers to help you master the competencies of effective leadership. Discover how to use your power, expertise and influence to achieve goals, build alliances across departments, establish strong working relationships and create passion in your department, team and organization.

Skills For Management
Assigning Projects & Projecting Workflow
Increasing Revenue by Teaching Attorneys to Delegate More Sophisticated Work
Developing Your Leadership Styles: effectively delivering criticism and discipline for employee growth
Motivation & Morale: bring the best out of your employees
Fostering Teamwork
Driving Change with Ease and Acceptance
Creative Ways to Coach for Success
Developing Training Programs

HR Skills Interviewing & Hiring
Conducting In-dept interviews to Hire Outstanding Candidates
Salary Negotiations for a Win-win
Performance Reviews with Less Stress & Better Results
Leadership Skills
On-the-Job Writing
Improving Communication Through Corporate Storytelling
Secrets to Successful Employee Orientation
Surviving the 10 Toughest Questions

Financial Issues

Meeting and Creating Budgets
Establishing Billable Hours and Creating Profitability
Getting Your Team to Meet Billable Requirements
Purchasing Power and Your Role with Vendors
Going Back to the Well for More Dollars

Developing Smooth Running Departments

How to Motivate the Change-Resistant Employee
Re-engaging the Dis-engaged Employee
Building Teams
Utilization of Firm Resources
What to Do When You're Getting Minimum Performance
Initiation of Work-flow Systems

HR Skills Managing People

Dealing with Difficult Personalities (The Monster in the Corner Office)
Legally Terminate Employees: 10 Things You Must Know
Program Review
5 Steps to Training Programs That Work
Assigning Work Without Pushback 

Who Should Attend:

Entry and seasoned managers; administrators, attorneys, paralegals, current and future Litigation Support Managers, e-Discovery specialists and managers, analysts, consultants, those in various levels of management, directors, and any other legal professional seeking to manage LitSupport, IT and other technology professionals in the law firm, in-house legal department or as a Legal Service Provider. 


Attendees will receive a six-month free membership to OLP.  Members receive approximately 50+ free webinars per year to enhance their technology and eDiscovery training; discounts on OLP courses and plus other benefits.
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Meet Your Presenters:

Chere Estrin: President and Co-Founding Member, OLP; author 10 books in the legal field, national seminar speaker former executive in $5 billion legal staffing corporation; former administrator two major law firms; co-founding member International Practice Management Association; interviewed by the Los Angeles Times, Chicago Tribune, Forbes.com and other prestigious publications.

Luci Hamilton: 
Executive Director for the Legal Industry/Speaker/Executive Committee Board Member; US National Committee for UN Women; Administrator and Consultant, HR Specialist.

Kara Buzga: Paralegal Manager, Mayer Brown; Special Projects Manager, Milberg, LLP; Paralegal Supervisor, Greenfield, Stein; Education Advisory Council, International Practice Management Association; Instructor, Organization of Legal Professionals; Instructor, Paralegal Knowledge Institute.


Litigation Support Managers to be announced

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Take the recorded online, onDemand 4 sessions 24.7.

Pricing Options:
Recorded Sessions: OLP Members:   575 USD  
Recorded Sessions:  695 USD     Call us for group rates. 760.610.5462

(Recorded sessions expire 6 months)

OLP is a California MCLE Multiple Activity Provider CLE Eligible - check with your state 7.5 CLE 

States typically decide whether a program qualifies for MCLE credit in their jurisdiction 4-8 weeks after the program application is submitted. Some states and organizations allow credit through reciprocity or self-submission. View accreditation information for your state. No refunds. May provide a substitute.


Classes are subject to change or cancellation. No refunds. Attendees may apply a credit towards another course or provide a substitute.

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