Practice Management Development Certificate Program

Program Highlights    Part 1    Part 2    When    Tuition

Paralegal and Litigation Support Project Management Certificate Program

Recorded OnDemand
10 Sessions

Instructor Led by Seasoned Pros

Gain the skills to manage all the firm's paralegals.


Today’s law firm staff demands sophisticated management, but few paralegals have the comprehensive training it takes to manage others. That’s why our Paralegal Management Certificate Program focuses on connecting you to the industry in a way that no other program can.

Our mission is to help you reach that pinnacle faster. While other programs can teach you the basics of management, OLP connects you with the world’s foremost Paralegal Management experts. And by learning from the very best in the industry, you’ll gain an intimate understanding of the concepts, management techniques and strategies that define the field. It's the real-world preparation you need to grasp the complexities of a quickly evolving field, so you can actually become one of the experts yourself and lead the legal profession into the future.

Your professors will be the field’s foremost management experts, including top-ranking Paralegal Managers, industry leaders, HR experts, case managers, attorneys, professors and industry-leading recruiters. It’s a comprehensive Paralegal Management education like no other.

Program Highlights:

Using student-centric learning technologies delivered through real-time, multimedia coaching environments, we’ll help you learn faster and retain more. With our live, interactive online lectures and labs, you’ll be able to see, hear and interact with your instructors. You’ll also be able to participate in online, collaborative learning with other students, view multimedia presentations of course content, and engage in ongoing forum discussions with instructors and students.

Designed, developed and delivered by preeminent experts and practitioners in the field, this 10-week, online, interactive, live Paralegal Management Certificate Program takes you inside the issues that really matter.

Engaging, live interactive online classes and labs: The program involves real world paralegal programs, management of other departments, self-assessment tests, workshops, interview and termination labs, group discussions, self-study, interactive role-playing in the classroom, and the opportunity to build your own paralegal department. You'll create a budget, interview candidates, pitch new ideas to attorneys and administrators, assign teams, create workflow systems and conduct evaluations. You'll walk away from the program ready to manage your firm's paralegal program or set out on an adventure to get the job you've only dreamed about until now. If you miss a live class, you can take the recorded version the very next day!


A certificate program differs from a certification exam. A certification exam indicates mastery/competency, hands-on experience and is typically administered by a 3rd party standard-setting organization set through a defensible, industry-wide process. A certificate program does not constitute certification. It indicates completion of a course. You cannot be certified by taking a course. You must take the aforementioned certification exam.

"Yours is the one membership I don't ever want to let lapse." Anthony Iannini, GE  

"I would highly recommend these courses for anyone seeking an exceptional breadth and depth of knowledge." Benson McGrath, Sr. Project Manager 

Fundamentals of  Practice Support & Paralegal Management 
Managers who will be promoted are the ones who not only manage efficiently but also lead their teams successfully. Learn how to effectively manage any department in your current or future leadership position.

Learn how to apply the most effective leadership style and develop the keys to a motivated paralegal workforce. Build a high-performing team by understanding team dynamics, aligning vision and performance and applying a consistent theory in leading your team.

Benefits of Attending:

  • Understand leadership skills 
  • Know when to manage and when to lead your team
  • Assess your leadership behavior and determine the best style to generate results
  • Visualize your goals and communicate them to your team
  • Develop a high-performance team by first developing leadership skills
  • Use effective communication to motivate and coach
  • Understand the financial numbers that drive profitability
  • Discover which critical leadership skills you must teach your team members so they can work effectively in your absence.

Who Should Attend:

New managers, team leaders, leaders seeking to move into the Paralegal Management role, seasoned managers seeking to refresh their skills and learn more and professionals interested in acquiring effective management skills in both law firms and in-house legal departments.


Skills For Management
  • Assigning Projects & Projecting Workflow
  • Developing Your Leadership Style
  • Motivation & Morale
  • Fostering Teamwork
  • Driving Change
  • Coaching for Success
Law Office Management
  • Office Politics
  • Technology
  • Orientation and Onboarding Programs
  • Developing Training Programs
  • Workflow systems
HR Skills Interviewing & Hiring
  • Conducting In-depth, Meaningful Interviews
  • Salary Negotiations
  • Conducting Reviews
  • Terminations
  • Improving Leadership Through Corporate Storytelling
  • On-the-Job Writing
  • Communication at All Levels
Financial Issues
  • Meeting and Creating Budgets
  • Establishing Billable Hours and Creating Profitability
  • Getting Your Team to Meet Billable Requirements
  • Purchasing Power and Your Role with Vendors


  • Assessment, Evaluation & Review Process
  • Insider’s Guide to Recruiting From the Hidden Market
  • Hiring and Terminations - How and When
  • High Stakes Negotiations
Organizational Development
  • Developing Smooth Running Paralegal and Various Departments
  • Motivation & Rewards
  • Building Trial Teams
  • Getting Buy-In From Your Firm
  • Utilization of Firm Resources
  • What to do with Senior Paralegals
Training and Utilization
  • Effective Team Building
  • Professional Development & Training Programs
  • Training Attorneys on Proper Utilization of Paralegals
  • Onboarding Programs to Ensure Longevity of Employees
Development and Initiation of Workflow Systems
  • Project Management and Workflow Systems
  • Assigning Matters and Managing Workflow Charts That Work
  • You as the Change Agent and Organizational Development
  • Dealing with Difficult Personalities
  • Working with Virtual Teams
  • Program Review
Financial Control
  • Cost Controls & Realistic Budgets
  • Managing Billable Time
  • Projections, P&L's and Analysis
  • Handling write-offs and write-down
Meet Your Lead Instructors:

Marnie CarterBefore joining Gilead, Ms. Carter was the Paralegal Supervisor for the Silicon Valley Office of Weil, Gotshal & Manges LLP. She also worked as a Senior Paralegal in the Patents Practice Litigation Group at Weil. In this role, Ms. Carter managed federal and state litigation cases as well as those pending before the ITC and in arbitration. She was heavily involved in the consultation, training, supervision and management of electronic discovery and electronic evidence projects at Weil in addition to serving as an advisor on their EDiscovery Sourcing Committee.

Ms. Carter previously taught as an Associate Professor in an Adjunct Faculty role with the San Francisco State University Legal Studies Program where she provided instruction in Computer Applications in Law Practice and eDiscovery/Electronic Evidence. She is the Western Regional Director for Women in EDiscovery and founding Co-Chair of the Silicon Valley Chapter of Women in EDiscovery, Board Member with the Steering Committee for the Silicon Valley Chapter of the Association of Litigation Support Professionals and an active member of the Bay Area Litigation Support Professionals. She is also an active member with the International Paralegal Management Association (IPMA) and the International Legal Technology Association (ILTA).

Ms. Carter majored in International Business Law at the University of San Francisco and attended the Paralegal Studies Certificate Program at San Francisco State University.

Luci Hamilton is the Executive Director of the Extra Insight Group in Los Angeles. She is a former

Director of Administration & Finance for Karlin & Peebles, LLP; Executive Director, Gresham Savage Nolan & Tilden and Chief Administrative Officer for Swerdlow Florence Sanchez & Rathbun.

Over the last 25 plus years, Luci’s success can be attributed to world-class teams and individuals that deliver best practices in the Business of Law, creating environments that allow teams and individuals to grow and develop their knowledge, skills and abilities while giving solid vision and direction that optimizes performance and results. 

Chere B. Estrin. President and Co-Founding Member, Organization of Legal Professionals (OLP); CEO, Paralegal Knowledge Institute; author of Paralegal Career Guide 4th Edition; Chairperson, Organization of Legal Professionals; Editor-in-Chief, KNOW, The Magazine for Paralegals. She is the author of 10 legal career books and has been interviewed by the Los Angeles Times; Chicago Tribune; Newsweek; and other publications. Ms. Estrin is a national seminar speaker and online instructor. 


Space is limited to small work groups

Other instructors to be announced.
Questions? email or call 760.610.5462.

* Classes are subject to change or cancellation. No refunds. 
Students may apply a credit towards another course or provide a substitute.

When: Each Sesssion is 90 minutes to 2 hours. View onDemand, self-study at your own pace. Materials are included.


Members:  749.00
Non-Members: 799.00

Group rates available:

Would you like us to invoice your firm or would you rather pay in two installments?  Just send us an e-mail at or call 760.610.5462.

OLP is a California MCLE Multiple Activity Provider
CLE Eligible - check with your state. States typically decide whether a program qualifies for MCLE credit in their jurisdiction 4-8 weeks after the program application is submitted. Some states and organizations allow credit through reciprocity or self-submission. View accreditation information for your state. No refunds. May apply a substitute.

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